On Hold Script

This script can be customized and recorded as the message patients hear when they are on hold to schedule an appointment or to speak with office staff. The message reinforces the need for vaccination and reminds patients to schedule an appointment.



We take your long-term health seriously and it's time for you to take an active role, too. Did you know that most of the annual US deaths due to vaccine-preventable diseases occur among adults? 

When we return to the phone, please take a minute to ask us about vaccines you may need. Take an active role in your long-term health!

[INSERT SPECIFIC, RELEVANT CLINIC INFORMATION OR CONTACT INFORMATION, AS APPROPRIATE]